Refunds and Disputes Policy

1. Refund Eligibility:

• Damaged or Defective Products:

  If you receive a damaged or defective product, you must notify us within 7 days of receipt, providing clear photographic or video evidence of the damage or defect. We will offer a replacement, repair, or full refund, at our discretion.

• Incorrect Products:

  If you receive a product different from what you ordered, you must notify us within 7 days of receipt. We will arrange for the correct product to be shipped or offer a full refund.

• Unsatisfactory Products:

  For certain products, we may offer a satisfaction guarantee. The terms of this guarantee will be clearly stated on the product page. If you are not satisfied with a product covered by a satisfaction guarantee, you may request a refund within 3 days of receipt. Return shipping may be the responsibility of the customer. Please review individual product pages for guarantee information.

• Digital Products:

  Due to the nature of digital products, refunds may only be issued in cases of proven technical issues preventing access or usage, and after reasonable troubleshooting attempts.

2. Refund Process:

• To initiate a refund, you must contact our customer service team at [email protected] with your order number and a detailed explanation of the reason for the refund request.  

• We may require you to return the product to us in its original packaging. Return shipping costs may be your responsibility, except in cases of damaged, defective, or incorrect products.

• Refunds will be processed within 14 business days of receiving the returned product or approving the refund request.

• Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items:

• Certain items, such as missed coaching sessions or webinars, e-book downloads and purchased courses are non-refundable.

4. Dispute Resolution:

• If you have a dispute regarding a purchase, please contact our customer service team at [email protected] to attempt to resolve the issue.

• If we are unable to resolve the dispute through direct communication, we may offer mediation or arbitration as a means of dispute resolution.

• We will make every effort to resolve disputes fairly and efficiently.

5. Chargebacks:

• We discourage chargebacks as a first course of action. If you have a dispute, please contact our customer service team to attempt to resolve the issue.

• We reserve the right to dispute any chargeback that we believe is unwarranted.

• Filing a chargeback may result in the suspension of your account.

6. Changes to This Policy:

• We reserve the right to modify or amend this Policy at any time without prior notice.

• Changes to this Policy will be effective immediately upon posting on the Website.  

• Your continued use of the Website after any changes constitute your acceptance of the new Policy.  

7. Contact Us:

• If you have any questions about this Refund and Dispute Policy, please contact us at: [email protected]